7-Day Return Policy & RMA Procedure
Clear, transparent return terms backed by Mohib Escrow Protection
Customer Satisfaction Guarantee
Every product ordered from verified vendors on Mohib Shop is protected by a 7-Day Return Window starting from the day your parcel is marked as delivered by our courier or local rider.
1. Eligible Return Grounds
You may initiate a return or replacement request under any of the following conditions:
- Defective or Damaged: Item arrived broken, physically damaged, or non-functional upon unboxing.
- Incorrect Item Received: Wrong color, size, brand, model, or mismatched specifications compared to listing.
- Missing Items or Accessories: Package arrived incomplete or missing accompanying parts mentioned in product description.
- Counterfeit / Authenticity Concern: Product does not match brand authenticity certifications.
2. Non-Returnable Categories
For health, hygiene, and logistics reasons, certain items are strictly non-returnable unless received spoiled or expired at the time of doorstep handover:
- Perishable food and raw produce (must be inspected upon delivery).
- Intimate apparel, innerwear, and personal hygiene items once packaging seal is broken.
- Downloadable software licenses, gift vouchers, and digital redemption codes.
3. Step-by-Step Return (RMA) Procedure
Initiate Claim
Go to Account > My Orders or click “Request Return”. Upload 2 photos of product & shipping label.
Doorstep Pickup
Our local hub rider collects the returned item from your address free of charge within 24–48 hours.
Instant Refund
Once the QC team inspects the parcel, payment is refunded to your store credit within 2–5 days.
4. Return Condition Requirements
Items must be returned in their original packaging, with all manufacturer tags, barcodes, warranty cards, manuals, and accessories intact.